If people can’t hear you during calls, voice memos won’t record, or there’s no sound on your videos, it’s likely a microphone issue. The iPhone 15 Plus has three microphones, and we’ll identify and replace the faulty component using the highest quality parts to restore full audio functionality.

This repair is typically carried out within 1 hour of receiving the device, although during busy periods it may take longer. For mail-in repairs, we aim to repair and dispatch it back to you within 24 hours of receiving your device.